This document does not apply to Page dealers (retail stores that carry Page products and/or custom albums).Last Updated September 4, 2012
If you are ordering digitally printed products continue reading below; for letterpress products click here
These Terms and Conditions for Procurement of Services and Digitally Printed Products (Terms) govern the provision of any digitally printed product or service from Page Stationery, LLC (Page).Customer Service
If you purchased Page products through a retail store, please contact that retail store for customer service. If you purchased Page products directly from us, please contact us at 866-540-7243. Our mailing address is 8770 Park Central Dr. Richmond VA 23227 Our telephone number is 1-866-540-7243. Our fax number is 804-482-2932. Our email is sales[at]pagestationery.com. Design or proof questions should be directed to orders[at]pagestationery.comMailing List
By purchasing any products on the Page Stationery website you agree to automatically be added to the Page Stationery newsletter and mailing list and receive email solicitations and news regarding Page products and services from time to time. You may opt out of this participation at any time by unsubscribing.Billing and Payment
Your initial order is paid for via a secure checkout process and you are billed upfront for our services. If your order involves the additional fees associated with proofing or design fees like scanning or custom design work see additional fees section below. These charges will be processed after your initial purchase to the same card used to process the original order depending on the services rendered.Discounts
From time to time Page may offer discounts on select items. This done through the use of a coupon that is submitted with the order in the coupon box provided on the checkout screen. To receive the discount you MUST enter the discount code provided in the coupon box at the time of the order. Failure to do so negates any discount and discounts cannot be given after the fact.Proof Process and Approval
Once your online order is submitted and paid in full, you will receive a color proof via email within 2 business days.
The initial proof and 1 round of changes are free of charge.
Each additional proof thereafter is $30.
If you request more than one version of the proof at the same time, there will be a $30 fee for the additional proof.
If you change to a new design after a proof has already been issued, there will be a $30. fee.
Please make sure you print out your proofs at 100% to ensure accuracy. Check your proof carefully and email back any edits/changes. We will make changes requested and email them back to you. If approved, please reply noting your approval in the subject line of the email or fax. Your estimated ship date is based on the date and time of approval. Orders approved after 12:00pm (noon) EST are not considered approved until the next business day.
Remember, we print directly from the approved proof. Page Stationery is not responsible for ANY spelling, typographical, design or sizing errors that have been approved by you. Page Stationery is not responsible for proof errors that are made by one of our designers, this is the purpose of having a proof process and why we offer a free round of proofs for customers to diligently review their order. Page Stationery will not incur the costs of reprinting and shipping orders due to these errors, nor will a refund be issued for these errors. Please keep in mind that colors appear differently on computer monitors than they do in person. The colors shown on computer monitors are not an exact representation of the printed inks. When you submit an order to Page Stationery and/or approve your proofs you are agreeing to this approval policy.Ink Colors
Please be aware, colors appear differently on computer monitors than they do in person. The colors shown on computer monitors are not an exact representation of the printed inks. The best way to know what an ink color looks like is to order an actual sample.Turnaround Time
From proof approval, we need 5 - 7 business days to complete your order. Please note: turnaround time does not include shipping or proofing time.Pre-shipping Envelopes
Pre-shipping of unprinted envelopes will incur a $10 handling fee plus shipping cost. Pre-shipping of printed envelopes is $60 plus shipping. We include 3 additional envelopes with your order.Shipping
We may ship either UPS ground or priority USPS. Overnight shipping is also available.
We cannot guarantee delivery dates. We are not responsible for lost/late shipments. Please see UPS or USPS site for information regarding holiday shipments. ups.com or usps.com.Additional Postage
Cards can require additional postage because of weight and/or dimensions of the card. It is your responsibility to investigate this prior to purchasing. We will be happy to give you dimensions and weight if needed, but we are not responsible for postage related problems. Please consult your local post office for additional information.Damaged Goods and Shortages
Please count and carefully review your order upon receipt. Our studio must receive any claims of damaged goods or shortages within 30 days to receive a refund (less applicable fees). The merchandise involved should be sent back to our studio immediately.International Orders
We charge a flat rate initially of $25 for International orders. You will see this amount at checkout. When we process your order we adjust that shipping to the actual shipping cost plus a $4 handling fee. International customers are responsible for all import duties and taxes. If you need an estimate for this please contact us. Page Stationery is not responsible for duties and import taxes. International orders are shipped using USPS. Most orders take 6-10 days from date of shipment.Delivery
We cannot guarantee delivery dates. We are not responsible for lost/late shipments. Please see UPS or USPS site for information regarding holiday shipments. ups.com or usps.com. Each order is counted three times prior to shipping to ensure accuracy. We include extra envelopes in your shipment.Rush Orders
Rush orders are determined based on availability for an additional 50% of costs. Please call 866-540-7243 to see if a rush job can be accepted prior to placing your order.
Rush orders ship within 3 - 5 business days of proof approval. Rush orders require the Overnight shipping option. If this was not selected with your original purchase it will be billed prior to the order shipping.Returns
You may cancel your order and receive a full refund if we have not yet emailed you a proof.
You may cancel your order and receive a partial refund if we have already emailed you a proof. In this case, your refund will be the total paid minus any additional fees (as in, but not limited to proof, customizations and rush fees). We do not accept returns on any custom orders. These orders are final. They are non-refundable, non-returnable and non-exchangeable. We charge a $30 cancellation fee if: We do not receive a response to an emailed or faxed proof within 30 days from the day your order is received. Your order will be canceled and we will refund the cost, less any customization options, design fees, rush related and proof processing fees.Cancellations
You may cancel your order and receive a full refund if we have not yet emailed you a proof.
You may cancel your order and receive a partial refund if we have already emailed you a proof. In this case, your refund will be the total paid minus proof fees ($30 per round of proofs) and any customization fees incurred.
You may NOT cancel any orders that have already been approved and are in production.
If we do not receive a response to an electronic proof within 45 days from the day your order is received. Your order will be canceled and we will refund the cost, less customization, rush and proof processing fees.Reorders
If you would like to purchase additional quantities of your order exactly as in the first order, please contact customer service at 866 540 7243. We will be happy to process your reorder at the list price.
If you have approved an order with a text error and it has already been printed or if you request changes after the order has been printed, you must place a new order. We can extend a 40% discount to re-orders of this circumstance along with 1 complimentary proof to ensure that all errors have been corrected before proceeding with the reprint.Customizations
We are able to customize many aspects of our designs to make them truly unique for you. If these customizations require additional work to the design's art file, we charge a small customization fee.
We charge a $30. customization fee for the following:
Changing the design's background color(s) (Restrictions may apply)
Changing the design elements' color(s) (Restrictions may apply)
We charge a $60. customization fee for the following:
Creating a custom text layout
Adding a logo to a non-logo designated design
Please note that, due to copyright laws, we cannot add clipart or artwork submitted by a customer to any cards.Refunds
We will make every effort to process your order with the utmost of care. However, in the event that you are unhappy with your purchase for any reason, contact us within 30 days of receiving your order and we will be happy to arrange a refund, less applicable fees. Applicable fees may be proofing, shipping, customization, cancellation and rush fees if they apply, upon receiving your entire returned order. To receive a refund, the items involved must be sent back to our studio within 30 days.Additional disclaimers
The Page Stationery web address, logo and/or the Page Stationery web address, "pagestationery.com" are featured on the back of all of our digitally printed cards.
All Page designs are copyrighted and/or trademarked protected originals. No reproductions of any kind are permitted unless otherwise specified in writing by Page. Page prohibits the use of its designs in any advertising, promotion or other sales related events without its prior written consent. Page reserves the right to submit customer designs for advertising and marketing usage. No element or part of a Page design can be used without our expressed written permission. Any copyright violation will be pursued to the fullest extent of the law.
Any materials supplied by you, including (without limitation) photographs, images, text (wording), graphics and other materials (collectively, "Customer Supplied Materials") are subject to the following terms and conditions:
Customer Supplied Materials will be owned by you but you grant Page and its designers non-exclusive, royalty-free, perpetual irrevocable right and license, with right of sublicense, to use, reproduce, distribute, create derivative works of and publicly display such Customer Supplied Materials solely in connection with the provision or production of any product or service by Page.
By abiding by these terms and conditions you are stating that you own the necessary rights for the Customer Supplied Materials and do not violate any copyright or intellectual property rights of any third party.
Any Customer Supplied Materials is not confidential and will not be kept confidential by Page.
Customer Furnished Materials. Materials furnished by customers or their suppliers are verified by delivery tickets. The provider bears no responsibility for discrepancies between delivery tickets and actual counts. Customer supplied paper must be delivered according to specifications furnished by the provider. These specifications will include correct weight, thickness, pick resistance, and other technical requirements. Artwork, scans, special dies, electronic media or other materials furnished by the customer must be usable by the provider without alteration or repair. Items not meeting this requirement will be repaired by the customer or by the provider at the provider's current rates.
Limitations of Liability:
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here
Page and its members, employees, consultants, affiliates, distributors, retailers, manufacturers and third party users will be held harmless from and against any and all claims, liabilities, causes of action, damages, losses and expenses (including, without limitation, attorneys' fees) that arise directly or indirectly out of or from your breach of these Terms, Customer Supplied Materials, Supplied Art; and/or your activities in connection with obtaining any products or services from Page.
Under no circumstances shall Page members, employees, consultants, affiliates, distributors, retailers, manufacturers and third party users be liable for any indirect or consequential or punitive punitive losses, or damages (including loss of artwork, data, profits or business or monies invested in events or services), defects, negligence or any other hypothesis in any way relating to the performance and provisioning of any of our products or services. Your sole remedy is to stop using said product or service and the only remedy for your discontentment is to obtain a refund as stated/executed and in conformity with these terms and conditions. Additionally, regarding the reliability, timeliness and /or performance of any third party companies such as FedEx, UPS and the US postal service or other parties. Such limitation of liability shall apply to prevent recovery of actual, indirect, consequential, exemplary and punitive damages. WITH RESPECT TO ERRORS OR NEGLIGENCE ON THE PART OF PAGE STATIONERY, THE MAXIMUM PAGE STATIONERY. WILL BE LIABLE FOR IS LIMITED TO THE TOTAL PRICE PAID FOR THE ORDER, PRODUCT OR SERVICE.
Claims for defects, damages or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, the provider and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that the provider's performance has fully satisfied all terms, conditions and specifications.
The provider's liability will be limited to the quoted selling price of defective goods, without additional liability for special or consequential damages. As security for payment of any sum due under the terms of an agreement, the provider has the right to hold and place a lien on all customer property in the providers possession. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.
Liability. 1. Disclaimer of Express Warranties: Provider warrants that the work is as described in the purchase order. The customer understands that all sketches, copy, dummies and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed. 2. Disclaimer of Implied Warranties: The provider warrants only that the work will conform to the description contained in the purchase order. The provider's maximum liability, whether by negligence, contract, or otherwise, will not exceed the return of the amount invoiced for the work in dispute. Under no circumstances will the provider be liable for specific, individual, or consequential damages.
All Page Stationery products and services including any third party vendor materials such as envelopes, glue and other paper products are offered "as is" and without express or implied warranties or warranties of any kind. No statement from any employees or agents shall create any additional warranties other than those expressed in these terms and conditions.
All legal issues arising from or related to the use of Page Stationery products and services shall be construed in accordance with the laws of the state of Virginia. The state and federal courts of Virginia shall be the exclusive forum and venue to resolve disputes arising out of or relating to these Terms and Conditions or any user's (or any third party) use of the products and services. Any controversy or claim arising out of or relating to these Terms and Conditions shall be conducted in the courts located in the city of Richmond, Virginia. In the event Page Stationery has to resort to legal action to enforce any obligation between the customer and Page, we will be entitled to recover actual damages together with any and all attorney fees without limitation.
Indemnification. The customer agrees to protect the provider from economic loss and any other harmful consequences that could arise in connection with the work. This means that the customer will hold the provider harmless and save, indemnify and otherwise defend him/her against claims, demands, actions and proceedings on any and all grounds. This will apply regardless of responsibility for negligence. 1. Copyrights. The customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold the provider harmless for all liability, damages and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided. 2. Personal or economic rights. The customer also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or other personal or economic rights. The customer will, at the customer's sole expense, promptly and thoroughly defend the provider in all legal actions on these grounds as long as the provider:
- promptly notifies the customer of the legal action;
- gives the customer reasonable time to undertake and conduct a defense
The provider reserves the right to use his or her sole discretion in refusing to print anything he or she deems illegal, libelous, scandalous, improper or infringing upon copyright law.
Storage. The provider will retain intermediate materials until the related end product has been accepted by the customer. If requested by the customer, intermediate materials will be stored for an additional period at additional charge. The provider is not liable for any loss or damage to stored material beyond what is recoverable by the Provider's fire and extended insurance coverage.
Taxes. All amounts due for taxes and assessments will be added to the customer's invoice and are the responsibility of the customer. No tax exemption will be granted unless the customer's "Exemption Certificate" (or other official proof of exemption) accompanies the purchase order. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority, or immediately reimburse the provider for any additional taxes paid.
Telecommunications/internet. Unless otherwise agreed, the customer will pay for all transmission charges. The provider is not responsible for any errors, omissions, or extra costs resulting from faults in the transmission.
These Terms replaces all previous versions of Page terms and conditions. By purchasing any Page Stationery products constitutes knowledge of, agreement with and acceptance of these terms and conditions that are binding contractual obligations by and for you.