Terms of Service

Order Placement

If you purchased Page Stationery products through a retail store, and not on pagestationery.com or from Page Stationery directly, please contact the retail store where you made your purchase for customer service. If you purchased Page Stationery products directly from us, please contact us at 866-540-7243 or email us at service@pagestationery.com.

⚬ Cancellations, Returns and Exchanges

  • You may cancel your order and receive a full refund if we have not yet emailed you a proof. You may cancel your order and receive a partial refund if we have already emailed you a proof. In this case, your refund will be the total paid minus a proof fee of $30.
  • You may NOT cancel any orders that have already been approved. We do not accept returns on any custom orders. These orders are final. They are non-refundable, non-returnable and non-exchangeable.
  • We charge a $15 cancellation fee if: We do not receive a response to an emailed or faxed proof within 30 days from the day your order is received. Your order will be canceled and we will refund the cost, less any customization options, design fees, rush related and proof processing fees.

⚬ Custom Orders

We offer many ways to custom our Wedding, Baby and Stationery designs. If you have any additional instructions related to your card please describe them fully in the "additional information section" provided...

⚬ Rush Orders

When available, we do accept Rush orders for a fee. Approved Custom or Personalized Digitally Printed orders can ship within 3-4 business days for a fee of $300 or +50% of your order total, whichever is greater. Approved Custom or Personalized Letterpress Printed orders can ship within 5-7 business days for a fee of $500 or +50% of your order total, whichever is greater. During peak seasons, Rush orders may not be available. For questions on rush orders, or to upgrade your order to a rush, please call us at 866-540-7243. Please have your order number ready.

Proofing

Once your online order is submitted and paid in full, you will receive a black and white proof via email within 2 business days. The initial proof and first round of changes are free of charge. Each additional proof thereafter is $30. Please make sure you print out your proofs at 100% to ensure accuracy. Check your proof carefully and email back any edits/changes. We will make revisions and reply back to you. If approved, please reply noting approval in the subject line of the email or fax. Your estimated ship date is based on the date of approval. Ship dates are estimated and we try our best to adhere to this schedule, but they are not guaranteed.

⚬ Proof Approval

  • Page will not be responsible for undetected production errors if: - proofs are not required by the customer; - the work is printed per the customer's O.K.; - requests for changes are communicated orally.
  • Remember, we print directly from the approved proof. Page Stationery is not responsible for ANY spelling, typographical, design or sizing errors that have been approved. Page Stationery is not responsible for proof errors that are made by one of our designers, this is the purpose of having a proofing process and why we offer one free round of proofs for customers to diligently review their order. Page will not incur the costs of reprinting and shipping orders due to these errors, nor will a refund be issued for these errors. Please keep in mind that colors appear differently on computer monitors than they do in person. The colors shown are not an exact representation of the printed inks. When you submit an order to Page Stationery and/or approve your proofs you are agreeing to this approval policy.

⚬ Custom Inks and Color Proofing

  • Custom Ink colors are available at an additional charge of $120. Please email the specified Pantone number.
  • Due to differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When variation of this kind occurs, it will be considered acceptable performance.

Order Fulfillment and Production

Please understand letterpress printing is a craft - lovingly practiced by artisans and enthusiasts. At Page Stationery, each piece of paper is hand-fed through antique presses, which allows for the unique look and character of our products. It is a meticulous, finicky, and at times, pain-staking process, but the result is a thing of beauty. Please be aware due to the nature of the letterpress process you may find inconsistencies in ink color and impression. Your printed piece may appear differently than those shown on our website or from samples received from Page Stationery. Color variations may not entitle you to a refund or reprinting of your product or service. Please see limitations of liability and warranties sections below.

⚬Sustainablity

Page Stationery believes in preserving and protecting our environment. We use photo-polymer plates that use a water washout, a wide range of paper products from environmentally conscious mills and sources from around the globe. We recycle all of our paper waste to the best of our ability. The type of papers varies by design. Please contact us for information on a particular stock.

⚬ Pre-Shipping Envelopes

Pre-shipping of unprinted envelopes will incur a $12 handling fee plus shipping cost. Pre-shipping of printed envelopes will incur a $60 handling fee plus shipping cost. We include up to 5 additional envelopes in your shipment.

⚬ Drop Shipping

Dropships are $10. Add Handling Fee + shipping charges. Page is not responsible for any miscounts in orders that have been drop-shipped. Each order is counted three time prior to shipping to ensure accuracy.

⚬ Shipping

SHIPPING METHODtype of shipping selected
at checkout
EXPECTED DELIVERYWe ship all orders from Richmond, Va. Arrival time will vary depending on the destination.
Boxed Stationery: ships within 2 business days; arrives 3-7 business days from when you placed your order depending on your location
Ground Letterpress Personalized Orders: ships within 7-10 business days; arrives 8-15 days from when you placed your order depending on the destination
Digital Personalized Orders: ships within 5-7 business days; arrives 6-12 days from when you placed your order depending depending on the destination
Boxed Stationery: ships within 2 business days; arrives within 5 business days from when you placed your order depending on your location
3 Day Letterpress Personalized Orders: ships within 7-10 business days; arrives 8-13 days from when you placed your order depending on your distance from us
Digital Personalized Orders: ships within 5-7 business days; arrives 6-10 days from when you placed your order depending on your distance from us.
Boxed Stationery: ships within 2 business days; arrives 3-4 business days from when you placed your order depending on your location
2 Day Letterpress Personalized Orders: ships within 7-10 business days; arrives 9-12 days from when you placed your order depending on your distance from us
Digital Personalized Orders: ships within 5-7 business days; arrives 6-10 days from when you placed your order depending on your distance from us.
Boxed Stationery: ships within 2 business days; arrives within 3 business days from when you placed your order depending on your location
Next Day Letterpress Personalized Orders: ships within 7-10 business days; arrives 8-11 days from when you placed your order depending on your distance from us
Digital Personalized Orders: ships within 5-7 business days; arrives 6-10 days from when you placed your order depending on your distance from us.

⚬ What are the Shipping Charges?

Order Total Shipping Rate
up to $5.99 $1.95
$6.00 to $35.99 $5.95
$36 to $55 $7.95
$55 to $69.99 $8.95
$70 to $98.99 $9.95
over $99 free

⚬ Additional Postage

Many of our cards do require additional postage because of weight and/or dimensions of the card. Square cards will require additional postage. It is your responsibility to investigate this prior to purchasing. We will be happy to give you dimensions and weight if needed, but we are not responsible for postage related problems. Please consult your local post office for additional information.

⚬ International Orders

  • We do ship internationally. Keep in mind that duties and taxes may apply depending on your country‚Äôs import laws. Since the price of international shipments varies, we will take a $65 deposit for your international shipment. We will contact you if additional rates apply.
  • We cannot guarantee delivery dates. We are not responsible for lost/late shipments. Please see UPS or USPS site for information regarding holiday shipments. ups.com or usps.com. Each order is counted three time prior to shipping to ensure accuracy. We include up to 5 additional envelopes in your shipment.

⚬ Damaged Goods and Shortages

  • Please count and carefully review your order upon receipt. Our studio must receive any claims of damaged goods, incorrect merchandise or shortages within 10 business days. Damaged goods will be replaced, refunded or a credit may be issued. The merchandise involved should be sent back to our studio immediately.
  • Over-Runs or Under-Runs. Over-runs or under-runs will not exceed 10 percent of the quantity ordered. The provider will bill for actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quotation.
  • Customer's Property. The provider will only maintain fire and extended coverage on property belonging to the customer while the property is in the provider's possession. The provider's liability for this property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing, and if the premium is paid to the provider.

⚬ Rush Orders

When available, we do accept Rush orders for a fee. Approved Custom or Personalized Digitally Printed orders can ship within 3-4 business days for a fee of $300 or +50% of your order total, whichever is greater. Approved Custom or Personalized Letterpress Printed orders can ship within 5-7 business days for a fee of $500 or +50% of your order total, whichever is greater. During peak seasons, Rush orders may not be available. For questions on rush orders, or to upgrade your order to a rush, please call us at 866-540-7243. Please have your order number ready.

Mailing List

By purchasing any products on the Page Stationery website you agree to be added to the Page Stationery newsletter and mailing list. You will news regarding Page Stationery products and promotions. We do not sell this list or share it with third party vendors. You may opt out of this participation at any time by unsubscribing.

Order Placement

Use of photographs or illustrations is dictated by a rights agreement or negotiated ownership agreement. Subtle changes to those images using computer-generated techniques or changes in their final format may infringe on the artist's rights and contractual agreements. An image or file downloaded from the web and used or repurposed for a commercial application, may infringe on the rights of the creator or originator of that image or file.

⚬ Supplied Artwork

  • We accept supplied artwork on a case-by-case basis.
  • Any Supplied Art must be original, purchased with usage rights or copyright free. By submitting Supplied Art you represent and warrant that you own or otherwise possess all necessary rights with respect to the Supplied Art, and that the Supplied Art does not and will not infringe, misappropriate, use or disclose without authorization or otherwise violate any copyright, trade secret right or other intellectual property or property right of any third party, and that the Supplied Art is not unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable.
  • Page reserves the right to refuse to use any Supplied Art it deems inappropriate or in violation of copyright law and will not assume any legal responsibilities for any copyright issues that may arise from the use of Supplied Art. Please note not all artwork is guaranteed to function or look as expected in the letterpress printing process. Page reserves the right to refuse the use of any Supplied Art. Some Supplied Art may require modification or you may want us to perform additional design work * See the following section for Custom Art Fees.
  • Creative Work. Graphics, copy, dummies and all other creative work developed or furnished by the provider are the provider's exclusive property. The provider must give written approval for all use of this work and for any derivation of ideas from it. Preparatory Materials. Art work, copy, electronic media and all other items supplied by the provider remain the provider's exclusive property.
  • Supplied Art may be submitted via email as a black and white .tiff or jpeg (no pdfs) to proofs[at]pagestationery.com. The image must be scanned at 300dpi and at the size it will be used. There is a download charge of $30.
  • You may mail the Supplied Art directly to us. Mail as black and white, high resolution laser output. We will not return the artwork with the completed job, so do not send one of a kind, valuable or irreplaceable artwork. Page Stationery and its directors assume no liability for such items(see below). Should you supply a hard copy, there is a scan fee of $30 per scan for Supplied Art.
  • A $15 fee will be applied if you change to a new design after our design staff has already created a proof of your original design.
  • A $15 fee will be applied if you wish to see more than one version of your card proof at the same time.

⚬ Custom Designed Artwork

  • Some Supplied Art may require modification or you may want us to perform additional design work.
  • Our Custom Design fee $30/hour.

Legal

⚬ Printed Logo

The Page Stationery web address, logo and/or the words letterpress printed are featured on the back of all of our letterpress printed cards with the exception of letterpress printed wedding invitations and letterpress printed personalized stationery.

⚬ Reproductions

All Page designs are copyrighted and/or trademarked protected originals. No reproductions of any kind are permitted unless otherwise specified in writing by Page. Page prohibits the use of its designs in any advertising, promotion or other sales related events without its prior written consent. Page reserves the right to submit customer designs for advertising and marketing usage. No element or part of a Page design can be used without our expressed written permission. Any copyright violation will be pursued to the fullest extent of the law.

⚬ Ownership

Any materials supplied by you, including (without limitation) photographs, images, text (wording), graphics and other materials (collectively, "Customer Supplied Materials") are subject to the following terms and conditions:

  • Customer Supplied Materials will be owned by you but you grant Page and its designers non-exclusive, royalty-free, perpetual irrevocable right and license, with right of sublicense, to use, reproduce, distribute, create derivative works of and publicly display such Customer Supplied Materials solely in connection with the provision or production of any product or service by Page.
  • By abiding by these terms and conditions you are stating that you own the necessary rights for the Customer Supplied Materials and do not violate any copyright or intellectual property rights of any third party.
  • Any Customer Supplied Materials is not confidential and will not be kept confidential by Page.
  • Customer Furnished Materials. Materials furnished by customers or their suppliers are verified by delivery tickets. The provider bears no responsibility for discrepancies between delivery tickets and actual counts. Customer supplied paper must be delivered according to specifications furnished by the provider. These specifications will include correct weight, thickness, pick resistance, and other technical requirements. Artwork, scans, special dies, electronic media or other materials furnished by the customer must be usable by the provider without alteration or repair. Items not meeting this requirement will be repaired by the customer or by the provider at the provider's current rates.